![]() This is after being notified via email that someone from tech will reach out to me in 1-2 days. I contacted Sondors customer service via their site, and it took them 11 days to get back to me. Just imagine a car gas pedal that gets stuck and you can't stop, and brakes that fail. Both of these issues are very dangerous for riders, and can cause serious injuries or even worse. There were also missing C-clips for the brake calipers. **On edit** I had a defective throttle that caused my bike to accelerate, uncontrollably, crashing into my house wall, causing damage to both the bike and the wall. Not perfect, but happy with the end result. Opening the box and going through everything, I had figure some things out because some parts fell off, probably during shipping, but those things were scattered in the bottom of the box, thank goodness. Would have been faster if UPS shipped it right away. I cancelled my LX order, got a refund, then ordered a supernova Rockstar. So I checked the Sondors site and saw that the SuperNova and Black Rockstars were in-stock and available for immediate shipping. I inquired again and was then notified that my LX was now pushed back to May. That date came and went, and I was notified (after I contacted Sondors) that the date was pushed back to mid to late March. Delivery date was for mid to late February 2022. I ordered a Sondors LX back in November of 2021, paid in full. Hopefully my situation can be resolved quickly and that the product delivers as promise. But I am concern of the quality because for what I read on the internet, there are other users that had the same problem, on them in Youtube mentioned that he had to wait months for his new bike to replaced. Overally my experience has not been great, I cant really talk about the product because I havent been able to use it. I just dont understand how can you launch a product and do not have the necessary information for your customers. ![]() I was able to find information on youtube from other users. I find that incredible to launch a product and do not offer a manual on how to use or care for your brand new product. ![]() Lastly I think it is pretty bad that bike arrived also with no manual, no document to go to the website and download it nothing!!! I searched on the Sondors website and I couldnt find a users manual. I feel like it should have beeen prioritized. That is so dissapointing specially as I mentioned I had to wait months to use my bike. I tried following up and I got a response that it could take weeks for my fork to arrive. This happened on Mar 18th, up to now, I havent received my replacement fork or a tracking number. It followed by telling me I was going to receive a new fork on the mail as soon as they can, no date no nothing. I reached out to Customers Service and what I didnt like was the response, the customer service rep just asked me for my serial number, no apology for what happened, nothing, felt that was not very customer service oriented. IT was very dissapointing specially that I waited months for it to arrive, but I understand these things can happen. To date, reservations are open with a $ 299 deposit, and delivery is expected in June 2021.I received my bike Rockstar damaged and with a broken fork. It remains to be seen, however, how Sondors will set up the bike, not being able to count on other premium components to keep the price down. The price to take the mid-drive eBike home will be $ 2,599, very competitive for the promised powers. Sondors Rockstar is available in three color options, Slate, Supernova, and Matte Black. ![]() The seat post can be operated remotely and integrates led lighting. In the aluminum alloy frame “forged and machined to measure,” all the brake and gear cables are routed. The differentiating feature of the Sondors Rockstar is that it has, in addition to a front suspension fork, and a rear suspension with a 150 mm travel. In order to transfer the enormous forces to the rear wheel without disturbance, the gear is selected via a robust 7-speed derailleur with grip shift. Sondors Rockstar is probably packing the largest battery on the market, and in part, it clear to see the shape from the generous down tube where it is housed. ![]() What is most surprising, however, is the battery, with operation at 48 volts and 21 Ah cells, or about 1,000 Wh of capacity. Like many American-made eBikes, Rockstar is based on a Bafang powertrain, with the M620 engine (also known as Bafang Ultra) peaking at 1,500W of power and 160Nm of torque.Īccording to Sondors, the autonomy that it should offer in everyday use will move between 64 and 96 kilometers with each charge. In recent days, it has opened pre-orders for the new eMTB Sondors Rockstar, which features powertrain features that certainly attract attention. In the past, Sondors had already made itself known for some eBikes in the price list with very competitive prices, but now it has really surpassed itself. ![]()
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